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Support
NetScope guides and diagnostics. Choose the situation you need help with.
Guides for your situation
- DiagnosticsHistory, diagnostic sessions and reviewed sharing.
- First launchVPN consent, status and an initial check.
- VPN will not connectAndroid consent, rules and configuration errors.
- An app cannot connectSeparate DNS blocking from network and proxy failures.
- DNS problemsBlocking, missing responses and absent events.
- Conflicts with other VPN appsOne VPN service and the separate Proxy Only scenario.
Start here
Check whether the internet works with protection stopped, read the error message and identify the build: DNS or experimental Preview. Then open the matching guide below.
What to include
NetScope version and build type, Android version, device model, Wi-Fi or mobile network, the observed symptom and steps to reproduce it. Review a diagnostic file before sharing: it may contain device and selected-app information.
Contact channel
A public support contact has not been approved yet. This site has no submission form or file upload. Do not send diagnostics to unverified addresses claiming to represent WABISC.
